Privacy policy

FORGED X Pty Ltd (ACN 702 317 511, ABN 91 702 317 511) operates this store and website, including all related information, content, features, tools, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

By using or accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal information we collect

By "personal information" we mean information that identifies, or can reasonably be linked to, you or another person. Depending on how you interact with the Services, we may collect or process:

Contact details including your name, billing address, shipping address, phone number and email address.
Payment information including transaction details, form of payment and payment confirmation. We do not store full card numbers; card payments are processed by our payment providers.
Account information including your username, password, preferences and settings.
Transaction information including the items you view, add to your cart, purchase, return, exchange or cancel, and your past transactions.
Vehicle information including the make, model, year and build of your vehicle, where you give it to us so we can confirm fitment.
Business information including trading name and ABN, where you deal with us as a dealer or trade account.
Communications with us including anything you include in an enquiry, support request or warranty claim.
Device information including your device, browser, network connection, IP address and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.
Where we collect it from
Directly from you, when you create an account, place an order, use the Services or communicate with us.
Automatically through the Services, from your device and through cookies and similar technologies.
From our service providers, where we engage them to enable technology or where they process personal information on our behalf.
From our partners and other third parties.
How we use it
To provide and improve the Services. To perform our contract with you, process payments, fulfil orders, arrange shipping, confirm fitment, handle returns, exchanges and warranty claims, manage your account, and improve what we offer.
Marketing and advertising. To send promotional communications where you have asked to receive them, and to show you advertising for our products on the Services and on other websites.
Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect, investigate or act on possible fraudulent, unlawful or malicious activity. If you register an account, you are responsible for keeping your credentials safe and should not share them.
Communicating with you. To provide customer support and maintain our business relationship with you.
Legal reasons. To comply with applicable law, respond to valid legal process, and enforce or investigate potential breaches of our terms or policies.
Who we disclose it to
Shopify, and vendors and other third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
Freight carriers and depots, so that your order can be delivered.
Authorised dealers and installers, where you have asked us to arrange fitting.
Business and marketing partners who provide marketing and advertising services. These partners use your information in accordance with their own privacy notices.
Third parties to whom you direct, request or consent to our disclosure.
Our affiliates, or others within our corporate group.
In connection with a business transaction such as a merger, to comply with legal obligations including subpoenas and similar requests, to enforce our terms, and to protect the Services and the rights of our users or others.

We do not sell your personal information.

Our relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, and with third parties that may be located in countries other than where you reside. We also use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, with other merchants, and with Shopify. In those circumstances Shopify is responsible for processing your personal information, including for responding to requests to exercise your rights over its use for those purposes. You can read more in the Shopify Consumer Privacy Policy at privacy.shopify.com.

Cookies and tracking

We use cookies and similar technologies to keep your cart, remember your preferences, understand how the site is used, and show you our advertising on other platforms. You can block or delete cookies through your browser settings, but parts of the site may not work properly if you do.

Marketing and unsubscribing

We send marketing email only to people who have asked for it or who have purchased from us. Every marketing message carries a working unsubscribe link, and we action unsubscribes within five business days, as the Spam Act 2003 (Cth) requires. If you unsubscribe we may still send you non-promotional messages about your account or your orders.

Third party websites and links

The Services may link to websites operated by third parties. If you follow a link to a site we do not control, review that site's own privacy and security policies and terms. We do not guarantee and are not responsible for the privacy or security of those sites, or for the accuracy or reliability of information found on them. Including a link does not imply any endorsement.

Children

The Services are not intended to be used by children, and we do not knowingly collect personal information about anyone under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has given us their personal information, contact us using the details below and we will delete it.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure, and access to customer data inside the business is limited to staff who need it. No security measure is perfect, and information you send to us may not be secure in transit. We recommend you do not use unsecure channels to send us sensitive or confidential information.

We keep order and transaction records for at least seven years, as Australian tax law requires. Other personal information is kept only as long as we need it for the purpose it was collected, after which it is deleted or de-identified.

Your rights

You may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

Access. To request access to the personal information we hold about you.
Correction. To request that we correct inaccurate personal information.
Deletion. To request that we delete personal information we hold about you.
Portability. To receive a copy of your personal information and to ask us to transfer it to a third party, in certain circumstances.
Communication preferences. To opt out of promotional email at any time using the unsubscribe link.

You can exercise any of these rights by contacting us using the details below. We will respond within 30 days. We may need to verify your identity before we process a request. You may authorise an agent to make a request on your behalf, and we will require proof of that authority. We will not treat you differently for exercising any of these rights.

Complaints

If you have a complaint about how we handle your personal information, contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

International transfers

We may transfer, store and process your personal information outside Australia. Our store runs on Shopify, which hosts data in the United States and Canada, and our analytics, advertising and email providers may also process data outside Australia.

Changes to this policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal or regulatory reasons. The current version is always published on this page.

Contact

FORGED X Pty Ltd
21 Moss Street, Slacks Creek QLD 4127, Australia
admin@forgedx.com.au · 0455 266 255