Shipping policy

Shipping

Shipping is available Australia-wide for all products purchased through our online store. Shipping costs are calculated automatically at checkout based on your location. All items are sent as standard road freight; any additional freight service is at the customer's cost.

We do not deliver to PO Boxes or parcel lockers.

Delivery times

Items are normally dispatched within 1 to 2 business days. Orders ship from Brisbane, Queensland, and delivery times vary depending on your location within Australia. Most deliveries are made within 2 to 7 business days, though this may be longer, particularly to Western Australia, the Northern Territory and Tasmania.

Deliveries are generally made Monday to Friday between 9am and 4pm. We recommend you use an address where someone will be available to receive the delivery. Unless we agree otherwise, we deliver to the address shown on your order confirmation. If nobody is available to receive the delivery, the courier may leave a card asking you to arrange a suitable time, may ask you to collect from their distribution centre, or may leave the item at your address. Additional fees may apply for re-delivery, or for redirecting a consignment after dispatch.

These times are estimates provided by our carriers, not guarantees, and we cannot be held liable for items not arriving within a particular time frame. We will help you chase a late consignment.

Canopies and bulky freight

Canopies ship in two cartons on a pallet and travel by road freight. They are delivered to a depot for collection, or to a kerbside address the carrier can access. Someone must be available to receive and unload the delivery, or to collect from the depot. Tail-lift and residential delivery may attract an additional charge, which we will quote before dispatch. For oversize items, or for remote destinations, we may need to quote the freight separately — if so we will contact you before dispatch, and you may cancel for a full refund if the quote does not suit you.

Pick-up

You can collect your order from 21 Moss Street, Slacks Creek QLD 4127 by arrangement. Wait until we confirm your order is ready before coming in, and bring your order number and photo identification.

Tracking orders

Once your item has been dispatched you will receive tracking details by email, which you can use to track your order online. If you do not receive that email, contact us at admin@forgedx.com.au and we will send the details to you.

Shipping damage

We pack our products carefully so that they are as safe as possible on their journey to you, but shipping damage does happen.

Please check the packaging for damage at the time of delivery. If any damage is visible, note it on the consignment note and take clear photographs. If the packaging damage is severe and it is clear the product inside may be damaged, you have the right to refuse delivery and not sign for the package.

Please also inspect the product within 24 hours of delivery to confirm that it is the correct item, that it is in good condition, and that all parts are included. If you find damage, receive an incorrect item, or find parts missing, contact us at admin@forgedx.com.au with the consignment note details and clear photographs of the issue, and keep the packaging until the claim is resolved.

Risk and title

Title in the goods passes to you on payment in full. Risk passes on delivery to you or to your nominated address or depot. Where you arrange your own carrier, risk passes when the goods leave our warehouse.

Delivery addresses

Please check your delivery address before placing your order. Redirecting a consignment after dispatch, or re-delivering one returned to us as undeliverable, is charged at cost.